99.9% Uptime Guarantee
Here at Web Wiz we take uptime very seriously as any loss of connectivity is not only frustrating but can also be costly.
We are so confident in our backup contingency plans that we offer a 99.9% Uptime Guarantee with all our Website, Forum, Reseller and Cloud Server Hosting Packages.
To prevent any downtime we have multiple Internet connections, redundant backup servers, UPS power supplies, backup generators, dual connections from each server to our 1Gbps network, redundant network switch's, and corporate firewall's.
To maintain constantly high standards and service availability all our Servers, Services, and Networks are constantly monitored 24 hours a day from off-site monitoring stations at 30 second intervals. In the unlikely event that the monitoring stations do detect a fault our 24/7 technicians are alerted immediately so that we can resolve the matter before it becomes an issue.
This Uptime Guarantee applies to 'Web Wiz' Website, Forum, Reseller and Cloud Server Hosting customers.
If in the unlikely event that our network connectivity fails for more than 0.1% of a calendar month, we will credit one day's service fee for every hour over 0.1% of a calendar month it is unavailable. The maximum credit will not exceed 100% of the monthly service fee charged for the affected month.
Network uptime is calculated at the end of each month. In order for you to receive a credit, you must request such credit by 7th day of the following month in which you experienced network unavailability. You must request credit by contact Hosting Support through your Client Area account. The body of this message must contain, the dates, times and the nature of the issue, and your account user name. Credits will be granted within seven days of your credit request if Web Wiz confirms the unavailability.
Credits shall not be provided to you in the event that you have any outage resulting from
1. Scheduled maintenance as posted from time to time on our 'Network Status' page
2. Circumstances beyond Web Wiz reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, unavailability, interruption or delay in telecommunications.
3. All credits given are non refundable and may only be used to pay current or future service fees.
4. Your account must be in good financial standing and be in compliance of our Terms and Conditions and Acceptable Use Policy
This does not effect your statuary rights